Privacy Policy

Nexa Distribution is a trading name of RKM VENTURES LIMITED, a company registered in England and Wales.

For the purposes of UK data-protection legislation, RKM VENTURES LIMITED is the data controller responsible for the personal information described in this Privacy Policy.

Our company details are:

• Trading name: Nexa Distribution
• Legal company name: RKM VENTURES LIMITED
• Company registration number: 09015472
• VAT registration number: GB252444714
• Registered office: 392-394 Hoylake Road, Wirral, CH46 6DF, Wirral, United Kingdom
• Website: https://www.nexadistribution.co.uk
• Email: enquiries@nexadistribution.co.uk
• Telephone: +44 151 332 6330

We collect personal information in several ways, including when you interact directly with us, use our website, create an account, make a purchase or communicate with our team.

The information we collect may include:

• Full name;
• Job title or business role;
• Company or trading name;
• Company registration number;
• VAT registration number;
• Billing and delivery addresses;
• Email address;
• Telephone number;
• Order and transaction history;
• Payment status and payment-reference information;
• Account login details;
• Customer-service communications;
• Enquiries, correspondence and feedback;
• Marketing preferences;
• Fraud-prevention and identity-verification information; and
• Technical information relating to your use of our website.

Payment-card and banking information may be collected and processed securely by our third-party payment providers. We may not receive or store complete payment-card details.

Where permitted by law, we may obtain business-related information from publicly available sources, credit-reference agencies, fraud-prevention providers or other third parties to:

• Verify company and customer details;
• Conduct due diligence;
• Assess creditworthiness;
• Prevent fraud; and
• Improve the accuracy of our records.

When you use our website, we may automatically collect technical information, including:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Time-zone and approximate location;
• Pages visited;
• Time spent on pages;
• Referral website or source;
• Click and navigation behaviour;
• Account login activity; and
• Website performance and error data.

This information may be collected through cookies, server logs and similar technologies.

We may use your personal information to:

• Create and manage customer accounts;
• Process, confirm and fulfil orders;
• Arrange deliveries and collections;
• Issue invoices, credit notes and payment confirmations;
• Process refunds where applicable;
• Respond to enquiries;
• Provide customer support;
• Verify customer and business identities;
• Assess applications for credit or payment terms;
• Prevent fraud and unauthorised activity;
• Protect our website, systems and customer accounts;
• Recover unpaid amounts;
• Maintain transaction and business records;
• Manage our relationship with customers and suppliers;
• Improve our website, products and services;
• Analyse website use and performance;
• Send marketing communications where permitted;
• Establish, exercise or defend legal claims; and
• Comply with our legal, accounting, tax and regulatory obligations.

We will only process personal information where we have a lawful basis for doing so.

Depending on the circumstances, we may process personal information on one or more of the following lawful bases:

Contract

Processing may be necessary to enter into or perform a contract with you, including to:

• Create and manage your account;
• Process and fulfil orders;
• Arrange deliveries;
• Issue invoices;
• Process payments; and
• Provide customer support.

Legal obligation

Processing may be necessary to comply with legal obligations, including:

• Accounting and tax requirements;
• Fraud-prevention obligations;
• Regulatory requirements;
• Responding to lawful requests from authorities; and
• Maintaining legally required business records.

Legitimate interests

Processing may be necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

• Operating and improving our business;
• Managing customer and supplier relationships;
• Protecting our website and systems;
• Preventing fraud;
• Recovering outstanding debts;
• Conducting business analysis;
• Maintaining accurate records; and
• Marketing relevant products and services to business customers where permitted by law.

Consent

Where required, we may rely on your consent to:

• Send certain marketing communications;
• Use non-essential cookies; or
• Process information for a specific purpose explained when consent is requested.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

Legal claims

We may process personal information where necessary to establish, exercise or defend legal claims.

When you place an order, create an account or contact us, we may send service-related communications, including:

• Order confirmations;
• Dispatch notifications;
• Delivery updates;
• Payment confirmations;
• Invoice and account notifications;
• Changes affecting an order;
• Security notifications; and
• Customer-support responses.

These communications may be necessary to perform our contract with you or manage our business relationship and cannot always be opted out of while an order or account remains active.

With your consent, or where otherwise permitted by law, we may send information concerning:

• New products;
• Stock availability;
• Promotions;
• Exclusive offers;
• Industry updates; and
• Company news.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link included in a marketing email; or
• Contacting us at enquiries@nexadistribution.co.uk.

Opting out of marketing communications will not prevent us from sending essential service-related communications concerning your orders, payments or account.

We may retain a limited suppression record after you unsubscribe to ensure that your marketing preference is respected.

We may collect technical information about how visitors use our website to help us improve its functionality, security and user experience.

Analytics information may include:

• Internet Protocol address;
• Browser and device information;
• Operating system;
• Pages visited;
• Time spent on pages;
• Referral sources;
• Click behaviour; and
• Website performance data.

Analytics information is generally collected using cookies and similar technologies, as described in our Cookie Policy.

Where required, non-essential analytics cookies will only be used after you have provided consent.

Our website may use cookies and similar technologies to:

• Maintain essential website functionality;
• Keep our website secure;
• Remember user preferences;
• Analyse website traffic;
• Improve website performance;
• Measure advertising effectiveness; and
• Personalise content and marketing where permitted.

Some cookies are necessary for our website to function. Other cookies, such as analytics and advertising cookies, may require your consent.

You can manage your cookie preferences through our website's cookie controls and your browser settings.

For more information about the cookies we use, their purposes and how long they remain on your device, please refer to our Cookie Policy.

We may use personal information to:

• Detect and prevent fraudulent activity;
• Prevent unauthorised access;
• Monitor suspicious behaviour;
• Secure customer accounts;
• Protect payment transactions;
• Verify customer and business identities; and
• Maintain website and system security.

This may include processing:

• Internet Protocol addresses;
• Login activity;
• Device information;
• Order information;
• Payment status;
• Business-verification information; and
• Unusual purchasing or account behaviour.

Where appropriate, we may share relevant information with payment providers, fraud-prevention services, credit-reference agencies, professional advisers or law-enforcement authorities.

Where you apply for employment with RKM VENTURES LIMITED, we may process information contained within:

• Your CV;
• Cover letter;
• Application form;
• Interview notes;
• References;
• Right-to-work documentation; and
• Related recruitment correspondence.

Recruitment information will be used to:

• Assess your suitability for a role;
• Communicate with you about your application;
• Conduct appropriate checks;
• Manage the recruitment process; and
• Comply with legal obligations.

We will retain unsuccessful applicant information only for as long as reasonably necessary for recruitment, record-keeping and legal purposes.

We do not sell your personal information.

We may share personal information with carefully selected third parties where necessary to operate our business, fulfil orders or comply with legal obligations.

These third parties may include:

• Payment processors;
• Banks and financial-service providers;
• Delivery, courier, freight and logistics companies;
• Warehousing and fulfilment providers;
• Website-hosting providers;
• Information-technology and cloud-storage providers;
• Customer-support software providers;
• Email and communication platforms;
• Analytics providers;
• Marketing platforms;
• Accountants, solicitors, insurers and other professional advisers;
• Credit-reference and fraud-prevention agencies;
• Debt-recovery providers;
• Suppliers, where necessary to fulfil an order or resolve a product issue;
• Prospective purchasers, investors or advisers in connection with a business sale, restructuring or acquisition; and
• Government, regulatory, tax, law-enforcement or judicial authorities where legally required.

Third-party service providers that process personal information on our behalf are required to protect it and process it only in accordance with our instructions and applicable data-protection laws.

Our website and business systems may use trusted third-party providers.

Depending on which services are enabled, these may include:

• Google Analytics;
• Google Ads;
• Meta Pixel;
• Microsoft Clarity;
• Hotjar;
• Klaviyo;
• Stripe; and
• PayPal.

These providers may process limited personal and technical information through cookies or similar technologies to:

• Process payments;
• Provide website functionality;
• Analyse visitor behaviour;
• Improve website performance;
• Measure advertising; and
• Deliver relevant marketing where permitted.

The third-party services used on our website may change from time to time. Each provider processes personal information in accordance with its own privacy policy and contractual obligations.

Non-essential analytics, advertising and personalisation technologies will be managed in accordance with our Cookie Policy and applicable consent requirements.

We implement appropriate technical and organisational measures designed to protect personal information against:

• Accidental or unlawful loss;
• Misuse;
• Unauthorised access;
• Unauthorised disclosure;
• Alteration; and
• Destruction.

Our security measures may include, where appropriate:

• Encryption of sensitive information;
• Secure servers and hosting;
• Access controls;
• Multi-factor authentication;
• Password protection;
• Security monitoring;
• Restricted staff access;
• Staff awareness and training;
• Data backup procedures; and
• Secure cloud storage.

Access to personal information is limited to employees, contractors and service providers who have a legitimate business need to access it.

Although we take reasonable precautions, no website, transmission method or electronic-storage system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax, regulatory and reporting requirements.

When deciding how long to retain information, we consider:

• The amount, nature and sensitivity of the information;
• The purposes for which it is processed;
• Whether those purposes can be achieved by other means;
• The risk of harm from unauthorised use or disclosure;
• Our legal and regulatory obligations; and
• Applicable limitation periods for legal claims.

For example, order, invoice and transaction records may be retained for the period required by applicable accounting and tax legislation.

When personal information is no longer required, it will be securely deleted or permanently anonymised.

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with UK data-protection law.

These safeguards may include:

• Transferring information to a country recognised as providing an adequate level of protection;
• Using approved contractual safeguards;
• Applying the UK International Data Transfer Agreement;
• Applying the UK Addendum to approved standard contractual clauses; or
• Relying on another legally permitted transfer mechanism.

You may contact us for further information about the safeguards used for applicable international transfers.

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information;
• Request restriction of processing;
• Object to certain processing activities;
• Object to direct marketing;
• Withdraw consent where processing is based on consent;
• Request the transfer of your information in a structured, commonly used and machine-readable format where applicable;
• Request information about applicable international-transfer safeguards;
• Raise concerns about how we process your information; and
• Lodge a complaint with the Information Commissioner's Office.

These rights are not absolute and may be subject to legal exemptions.

We may need to request information from you to verify your identity before responding to a request. We may also ask for additional information to help us understand the scope of your request.

We will respond within the period required by applicable data-protection legislation.

We will not normally charge a fee for responding to a valid request. However, where permitted by law, we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.

If you believe that we are processing your personal information unlawfully, that our records are inaccurate or that we no longer require your information, you may ask us to:

• Delete your personal information;
• Restrict how it is processed;
• Correct inaccurate or incomplete records;
• Stop using your information for certain purposes; or
• Provide a copy of the information we hold about you.

Requests should be submitted to enquiries@nexadistribution.co.uk.

We will consider each request in accordance with our legal obligations, record-retention requirements and legitimate business needs.

We may need to retain certain information where required for:

• Tax and accounting purposes;
• Fraud prevention;
• Resolving disputes;
• Enforcing agreements;
• Establishing, exercising or defending legal claims; or
• Compliance with another legal obligation.

Our website, products and services are intended for business customers and individuals aged 18 or over.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Our website may contain links to websites, services or platforms operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the applicable privacy policy before providing personal information to a third party.

We may amend this Privacy Policy from time to time to reflect changes in:

• Legislation or regulatory guidance;
• Technology;
• Our services;
• The third parties we work with; or
• Our business practices.

The latest version will be available on our website and will display the applicable effective date.

Where a change materially affects how we process your personal information, we may provide additional notice where appropriate.

If you have any questions about this Privacy Policy, how we process your personal information or wish to exercise your data-protection rights, please contact:

• Nexa Distribution
• Trading name of RKM VENTURES LIMITED
• 392-394 Hoylake Road, Wirral, CH46 6DF, Wirral, United Kingdom
• Company registration number: 09015472
• VAT registration number: GB252444714
• Website: https://www.nexadistribution.co.uk
• Email: enquiries@nexadistribution.co.uk
• Telephone: +44 151 332 6330

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office ("ICO"), the United Kingdom's independent data-protection regulator.

Further information about making a complaint is available at https://ico.org.uk/make-a-complaint/