Shipping & Returns

Where we agree to arrange an international delivery, the applicable shipping arrangements and delivery terms will be confirmed before the order is accepted.

Unless otherwise agreed in writing, the Buyer is responsible for:

• Confirming that the products may lawfully be imported into the destination country;
• Obtaining any required licences, permits or approvals;
• Providing accurate customs and consignee information;
• Paying applicable customs duties, import VAT, taxes, clearance fees and handling charges; and
• Complying with local product, labelling, resale and regulatory requirements.

Customs clearance may cause delays outside our reasonable control. We are not responsible for delays, seizures, rejections or additional charges resulting from inaccurate information supplied by the Buyer or the Buyer's failure to comply with applicable import requirements.

Nexa Distribution supplies business customers only on a business-to-business (B2B) basis.

Unless otherwise agreed by us in writing, all sales are considered final.

Returns, exchanges or refunds will only be considered where:

• We have authorised the return in writing before the goods are returned; or
• The goods are faulty, damaged upon delivery or materially different from those ordered, and the issue has been reported promptly with appropriate supporting evidence.

We do not accept returns, exchanges or refunds for:

• Change of mind;
• Products, quantities or variants incorrectly ordered by the Buyer;
• Products that are no longer required;
• Products that the Buyer is unable or no longer wishes to resell;
• Products that cannot be sold through Amazon, eBay, Walmart, TikTok Shop, Etsy, OnBuy or another third-party marketplace;
• Marketplace account suspensions;
• Listing or ASIN restrictions;
• Listing removals;
• Ungating or category-approval requirements;
• Brand restrictions;
• Authenticity or compliance reviews;
• Marketplace policy changes or enforcement decisions;
• Claims that cannot be supported with reasonable evidence;
• Products opened, used, altered or damaged after delivery;
• Products not returned in their original, unopened and resalable condition, where applicable; or
• Clearance, promotional, special-order or other products identified as non-returnable.

Nothing on this page excludes any liability or remedy that cannot lawfully be excluded.

The Buyer must inspect the goods promptly after delivery.

Claims relating to damaged, missing or materially incorrect goods must be reported to enquiries@nexadistribution.co.uk as soon as reasonably possible after delivery.

The Buyer should provide:

• The relevant invoice or order reference;
• A description of the issue;
• The affected product and quantity;
• Clear photographs or video evidence;
• Photographs of the outer and inner packaging;
• Courier or delivery documentation, where applicable; and
• Any other information reasonably requested to investigate the claim.

The Buyer must retain the goods and all original packaging while the claim is being investigated.

Goods must not be returned without prior written authorisation. Returning goods without authorisation does not guarantee that a refund, replacement or credit note will be issued.

Where a return has been authorised:

• The goods must be returned within the period specified in our written authorisation;
• The goods must be securely packaged;
• The goods must be returned in their original, unopened and resalable condition unless they were faulty or damaged upon delivery;
• The Buyer must follow the return instructions provided by our team; and
• The return must include any requested order or return reference.

The Buyer is responsible for the cost and risk of returning authorised goods unless:

• The return results from an error by Nexa Distribution; or
• The goods were delivered faulty, damaged or materially not as described.

We recommend using an appropriately insured and trackable delivery service. We are not responsible for returned goods that are lost or damaged before they reach us where the Buyer is responsible for the return.

All authorised returns will be inspected after receipt.

A refund, replacement or credit note will only be issued where RKM VENTURES LIMITED determines that the return or claim is valid.

Where a refund is approved, it will be made using the original payment method where reasonably possible.

Customers purchasing products for resale through Amazon, eBay, Walmart, TikTok Shop, Etsy, OnBuy or any other third-party marketplace do so at their own commercial risk.

Before making a purchase, the Buyer is responsible for ensuring that:

• The products are permitted on its intended sales channel;
• Its seller account is authorised to list and sell the products;
• It has obtained any required brand, category or product approval;
• The products meet applicable listing, labelling and compliance requirements; and
• It holds any documentation required by the relevant marketplace.

Unless expressly agreed in writing before the sale, RKM VENTURES LIMITED is under no obligation to provide additional:

• Supply-chain documentation;
• Supplier information;
• Manufacturer details;
• Invoices from upstream suppliers;
• Letters of authorisation;
• Brand approvals;
• Marketplace approval documents; or
• Other supporting documentation after the sale has been completed.

RKM VENTURES LIMITED does not guarantee that an invoice, product or document will be accepted by Amazon, eBay or another third-party marketplace.

RKM VENTURES LIMITED accepts no responsibility for:

• Marketplace account suspensions;
• Listing or selling restrictions;
• ASIN restrictions;
• Brand or category restrictions;
• Authenticity reviews;
• Ungating applications;
• Requests for additional documentation;
• Product removals; or
• Other actions or decisions taken by a third-party marketplace.

A marketplace restriction, rejection or enforcement decision does not, by itself, entitle the Buyer to cancel an order or receive a return, refund, replacement or credit note.

The Nexa Distribution website operates as a trade catalogue and enquiry platform.

The website does not process online payments or automatically accept orders.

All enquiries are reviewed by our team before an order is confirmed. The following will be agreed directly with the Buyer, where applicable:

• Product availability;
• Quantities;
• Pricing;
• VAT;
• Delivery arrangements;
• Shipping charges;
• Lead times;
• Payment terms; and
• Any order-specific conditions.

Submitting an enquiry does not create a binding contract or reserve stock.

An order will only be accepted when confirmed by an authorised representative of Nexa Distribution, payment has been received and accepted, or the goods have been dispatched, as applicable under our Terms and Conditions.

To discuss a delivery, claim or authorised return, please contact us with your invoice or order details:

• Nexa Distribution
• Trading name of RKM VENTURES LIMITED
• 392-394 Hoylake Road, Wirral, CH46 6DF, Wirral, United Kingdom
• Company registration number: 09015472
• VAT registration number: GB252444714
• Website: https://www.nexadistribution.co.uk
• Email: enquiries@nexadistribution.co.uk
• Telephone: +44 151 332 6330